I went to Paris for New Year’s Eve (yeah, get me) and it was really impressive how nice Eurostar is to take, and how weirdly helpful the staff always are. Even more impressive right now, because a lot of things are making their jobs harder and none of it is really their fault.
Eurostar is the international high-speed train service that runs from London (UK) through the Channel Tunnel directly to France, Belgium and soon the Netherlands (an Amsterdam service starts this year). For now, all these countries are in the European Union, which has free movement for all citizens. Until something changes – like one of those countries officially leaving the EU – any citizen of a country with a Eurostar station has the right to travel freely to any other country with a Eurostar station. (This is different than the Schengen zone, which has free movement for all people, citizens or not; the UK is not part of Schengen, and may stop non-EU citizens from entering the UK via the EU if it wants to.)
One of Eurostar’s biggest selling points over low-cost airlines, its main rival, is shorter overall journey times. For example, their Flying vs Eurostar infographic, which shows “city centre to city centre” times: they argue that looking at just the flight time disguises the time and expense of getting to and from the airport, and having to get to the airport much earlier than the advertised flight time. Eurostar, which runs to city centre stations like the Gare du Nord and Brussels Midi, wants to give passengers a “turn up and board” arrival time as close to the scheduled departure time as possible, so that Eurostar feels as much as possible like a ‘normal’ train, where you can run and jump on basically right up until the doors close. For its highest spending passengers, Business Premier and Carte Blanche, Eurostar promotes a pre-departure time of just 10 minutes.